Choosing an ASP: What to Look For in an FTA-Accredited Provider
Not all ASPs are equal. We compare the key factors — pricing, reliability, API quality, and UAE-specific support — to help you make the right choice.
What is an ASP and why do you need one?
Under the UAE FTA e-invoicing mandate, businesses cannot submit invoices directly to the FTA. All submissions must go through an FTA-Accredited Service Provider — an ASP. The ASP validates your invoice against the PINT-AE schema, applies the required digital signature, connects to the Peppol network, forwards the invoice to the FTA, and delivers a copy to your buyer.
The ASP sits between your invoicing system and the FTA's infrastructure. Getting this relationship right is as important as the invoicing software itself.
The difference between Peppol access points and UAE ASPs
Not every Peppol access point is an FTA-accredited UAE ASP. The global Peppol network has hundreds of registered access points, but the UAE requires FTA accreditation specifically. An accredited provider has demonstrated compliance with PINT-AE, established connectivity with the UAE network, and accepted the FTA's technical and security requirements.
Before engaging any provider, verify their accreditation status directly with the FTA. Accredited providers are listed on the FTA's official portal. Working with an unaccredited provider — even a legitimate Peppol access point — means your submissions are not legally valid.
Six criteria for evaluating an ASP
UAE-specific PINT-AE validation
Some ASPs are generic Peppol providers that added UAE support quickly. A proper UAE ASP must validate against the full PINT-AE schema — including UAE-specific extensions for VAT categories, TRN format, and the mandatory supply date field. Ask for their PINT-AE compliance certificate from the FTA. If they cannot produce one, walk away.
API quality and documentation
If you are integrating your invoicing software with an ASP — which is the only practical approach at scale — the API matters as much as the ASP itself. Look for: REST API with JSON, clear authentication (OAuth2 or API key), sandbox environment for testing, webhook support for submission status updates, and documentation that shows real examples, not just field lists.
Uptime SLA and rejection handling
UAE VAT deadlines are hard. If your ASP is down on the last day of the quarter, you miss the deadline. Look for a minimum 99.9% uptime SLA in writing. More importantly: what happens when the FTA rejects an invoice? Does the ASP tell you exactly which field failed and why, or does it return a generic error code? Rejection handling is where most ASPs differ significantly.
Transparent per-invoice pricing
ASP pricing varies widely. Common models: per-invoice fee (AED 0.50–3.00), monthly subscription with an invoice cap, or volume tiers. Watch for: minimum commitments before you have volume, separate charges for credit notes and corrections, and fees for the API vs the web portal. A business submitting 200 invoices/month should calculate annual ASP cost before signing any contract.
Data residency and security
Your invoices contain TRNs, transaction amounts, and buyer details — commercially sensitive data. Ask where the ASP stores invoice data (UAE data centres or offshore?), how long they retain it, and what their data breach notification policy is. UAE PDPL compliance is increasingly enforced.
Support quality and language
UAE SMEs often need support in both English and Arabic. Test the support channel before you sign: send a pre-sales technical question and see how long it takes to get a substantive answer. A generic response measured in days is a signal of what you will get when an invoice is rejected at 9pm before a VAT deadline.
Eight questions to ask before signing
A note on Faturify and ASP integration
Faturify generates valid PINT-AE XML for every invoice automatically. ASP integration — which will submit invoices to the FTA through an accredited provider without any manual steps — is on the near-term roadmap. Until it ships, the generated XML is available for download and can be submitted manually through any FTA-accredited ASP.
This guide will be updated as ASP integration is completed. If you have questions about the current submission workflow, contact us at support@faturify.ae.
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